Wednesday, November 10, 2010

Kentucky GRILLED Chicken Logo

A couple of days ago, the Brahman breed lost one of our best friends when Mr. Jeff Smith of Louisiana passed away. My huband Brandon worked for Smith Brahmans for four summers, and so of course, he has been extremely sad. On Monday, I decided to actually leave my office and go home for lunch, just to hand out with him and try to cheer him up. So, since I was coming from "town" aka Wharton, population 12,000, I decided I'd bring some food home for us for lunch.

Brandon was in a sad mood, and wouldn't commit on what type of food he wanted, so I tried to think of the best "comfort food" I could think of....and KFC chicken popped in my head. I was thinking, you know, he's a southern boy, he probably would really love some biscuits. So KFC it was.

After I got home, we were sitting there eating the lunch, Brandon was kind of mopey as to be expected. Then all of a sudden, he looked up from the box, and said "What is KGC?"

I looked down at the box, and realized that yes, instead of normally saying KFC on the box, it now says KGC. I had to think for a minute, then I realized it was Kentucky GRILLED Chicken, not FRIED.


Now I'll admit, I have no idea when this corporate re-branding took place. Honestly, I'm not a big chicken eater. I prefer BEEF! :)  I probably haven't ate at KFC in like....YEARS. After doing some research, I found out that the re-branding took place about a year ago, so if you're a big chicken eater, you probably think this is old news.  If you follow corporate advertising like me, you might remember that KFC officially adopted "KFC" as it's name in the early 1990s as a way to take the focus off the word "fried" in the name, because of the image of health concerns of eating fried foods. Recently, in the late 2000s, they went back to using the whole name, Kentucky Fried Chicken, when it went through another corporate re-branding.


Anyway, this new logo of the KGC started me thinking about the importance of logos, brand identity, etc. If you think about it recently there have been a lot of companies that have recently "freshened up" their logos. UPS recently did one, Holiday Inn has updated theirs, several other motels have done a few minor edits to their logo, etc.

This reminded me of one of the basic principles of corporate identity -- a LOGO. If you've had a logo you've used for years, maybe it's time to freshen it up just a bit. Keep the core identity but maybe update with some newer fonts or color variations. Or, if you don't have a logo, consider getting one. Once you have a logo, use it everywhere. Put it on your caps, embroider it on your jackets, use it on your business cards, your advertising, your signage, everywhere!
 
Take a look at some of the logos we have designed here at RHD. If you're doing a web site, we can easily extract your logo in conjunction with your web site. If we can help you with anything regarding your logo or corporate identity, give us a call or email tricia@ranchhousedesigns.com.

Tuesday, November 9, 2010

Try Getting Customer Service These Days

Recently I went to lunch at Subway, which is right across the street from our office. As I pulled in the parking lot, I cringed because I could already see the line forming, out the door. As I made it in the door, I could see there were about 10 people ahead of me. Everyone looked irritated. After I stood there for a few minutes, I could see this line wasn't moving at all. I was starting to get irritated myself. More and more people started piling in. The line kept getting longer, with no movement.

Yet, this whole time, the three people working at the counter were furiously making sandwiches. So it's not like they weren't doing anything. I couldnt' figure out the problem. Finally, as one angry customer started telling another, there was a big order at the drive thru for about a dozen sandwiches. So the staff there was making all 12 or so of the drive-thru sandwiches while the rest of us just stood there and the line extended out the door.

As I pondered just leaving, I thought how this situation could have been fixed with a little common sense. Instead of all 3 people giving all of their attention to the lazy person sitting in the drive thru (who drives thru Subway anyway), while the rest of us are standing on our feets....some people even standing out the door in the hot sun.....I think they should have delegated. Put one person in charge of making the drive-thru orders, put another serving the in-house clients, and put the third person at the register to keep things moving. (Need I say I've beat every level - including expert level - of the Yahoo game Diner Dash ha ha)

This whole incident got me thinking about customer service, and how important it is at RHD. For the past 11 years we have made customer service our #1 priority. We discuss it constantly here in our staff meetings and try to think of ways we can make our service even better. Here are a few things we think give us an advantage over others.....

-You can always call here and talk to a REAL PERSON. We have 2 phone lines and 8 people here, all ready to help you over the phone. Many times, some of us are even talking on our cell phones with clients. Sure, e-mail is great, but lots of times you just want to talk to a REAL PERSON. Or you want to call and get someone to answer the phone, not get someone's voice mail because you know they are screening your call on their cell phone....because they don't even have an office. Our hours are 9-5 but usually you can always catch someone anytime from 8 to 6 here, even during lunch.

-Every single person at RHD is experienced and can help you. No matter who you talk to, they can help you. Anyone here can help you book a project, give you information on search engines, talk to you about updates, etc. So you're guaranteed that when you call, your question can be answered right away, by someone who knows the answer and can make decisions.

-Most of us have Blackberry's and write back to e-mails instantly, even on weekends. I have several customers who will email in stuff over the weekends and actually write in their emails..."you don't have to answer this til Monday" because they know I have my phone glued to me at all times and I can't resist writing back, even on weekends, when people need something. Usually it's very typical to get an email response within just a few minutes from the RHD staff.

-We even do updates on the weekends. Our office hours are M-F, 9-5, but it's not suprising to find that our staff is working, even on Saturdays and Sundays. Now don't hold us to that every weekend, but lots of times our web updates staff is so dedicated that they check the updates email even on weekends, just in case someone has something urgent that needs to be done.

-We seriously have to have the fastest updates in the business. Now we have no hard proof of this, but  we do know that for the last 2 years, we've averaged almost a half-day turnaround on web site update requests. And this isn't just handling like 1 or 2 updates, this is handling usually 300 or more updates per month. People always ask how we do it, with this many web site clients, and the answer is DEDICATION. As we get more web sites, we expand our updates staff. During busy times of year, everyone in the office does updates. We know this is the #1 priority for clients, and we make the effort to do the updates as fast as possible!!!

-We know the business better than anyone else. RHD is the original livestock advertising agency, and we're rooted in solid marketing and design principles backed by creativity that soars. I challenge you to find a place (okay other than my friends Christy Collins or Julie French) who consistently come up with as many original, creative, out-of-the box ideas as we do. Plus, we do it with a friendly attitude and fast service. You just can't beat that.

Wharton Country Club

Whether you’re looking for an award winning golf course or a relaxing place for dinner, Wharton Country Club has much to offer. Serving the city of Wharton, as well as the surrounding area, Wharton Country Club offers fine food, recreation, meeting space and social opportunities.
The Club’s nine hole golf course is consistently rated as one of the outstanding courses in Texas by golf critics and writers and is surrounded by beautiful pecan trees. The pool and cabana area offer a refreshing respite in the summer heat and serves as a great place to meet friends and unwind. If tennis is your game, you’ll love playing on the Club’s newly renovated tennis court.

Wharton Country Club offers a full service restaurant and bar featuring daily specials.

New members are always welcome at Wharton Country Club. Various memberships are offered to meet any budget and interest.

Visit the Wharton Country Club web site to see for yourself what they have to offer or for more information.

Monday, November 8, 2010

Photoshop Action Tips

As promised, from time to time we are going to be writing some blogs talking about some technical tips that we like to use a lot here at RHD. The first one we are going to talk about is Photoshop Actions. If you've got Photoshop on your computer, I'm sure you've played around a lot with the special effects the program can do to your pictures. When I first started playing around in Photoshop, the first place I went was the Filters tab at the top, where you can do all kinds of stuff like make watercolors, cutouts, liquify, etc. You can waste hours just tooling around with all of the features under this tab.

One of the things I have grown to use on a daily basis is "Actions". If you don't have the "Actions" menu displayed on your default screen, you can get to it by choosing the Window menu, then clicking "Actions". This will bring up a new menu box that I like to keep open on my screen at all times.




Photoshop comes pre-loaded with several actions already built in. These would be called your "Default Actions" as well as "Image Effects", production actions, etc. Honestly I rarely use any of these default actions, other than the ones that convert to Sepia images. There are 2 actions under "Image Effects" that I like that are called "Soft Focus" and "Soft Flat Color" that are cool. But they are like your basic old actions.

Using Actions to Speed Things Up
Probably the way we use actions here the most is by creating our own personalized actions for things that we do over and over and over and over and over again daily. For example, if you look in that graphic I have above, you'll see one called RGB to CMYK 300. This is an action I made that will convert a picture to 300 resolution, CMYK format. I use it all of the time when I'm doing print ads or catalogs to make sure my images are all at 300 resolution and CMYK.

Another you'll see is one that is called Image Resize 250. This is what we use to resize photos for web sites.

Basically, when you make your own action, you're telling Photoshop a series of 'actions' to do. To make a new action, you click on the upper right hand tab of the actions palette and choose "New Action". Then you can name whatever you're fixing to do, something like how we have it named Test Action. Then you will click on the button that says "record"



Once you do that, Photoshop starts remembering all of the steps you do. Such as going to the Image Menu, choosing the size you want to make the photos, etc. You just go about your work as normal until you finish the steps you need. The red record button means Photoshop is recording your steps. Then, when you're finished, you will need to tell Photoshop to "Stop recording" by just clicking the button at the bottom of your Actions palette that looks like a "stop" button.



Actions come in handy tremendously when doing things like sale catalogs, or when you're working with a bunch of photos, because you can even record the action to tell Photoshop where you want to save the photos. Every time I do a new catalog, I make a new action for that project, usually with these steps: Converting the picture to CMYK, 300 resolution, then saving as a JPG in the appropriate client folder. See below:


So even on a catalog that might have 300 photos, all I have to do is just click and "play" the action, and Photoshop does all of the rest.

Finding Actions Online
Despite the actions that come default with Photoshop, there are literally THOUSANDS of actions you can download for free or purchase off the internet. These are GREAT for people who like to do photography or play around on their home computers, because there are a TON of actions that will greatly enhance your images. Google around for "photoshop actions" or "Photoshop retouching actions" and see what you come up with. You'll be amazed. Plus, the great thing about using actions like these is that they make you look like a total professional photographer and it only takes a matter of seconds! Then all you have to do is download the actions, load them in Photoshop, and totally impress your friends!!!

Here are some samples of quick image enhancing done with some actions just to show some basic stuff.

Original Picture (my dog, Tori):




Here's the picture using one action that improves the color. It also makes the picture look sharper in the areas you want to focus on (like the dog) and blurs the background. This took all of ONE SECOND to do. I just hit the "play" button on the action.


Here is another example of using an action for photos. This time, I just made the color a little warmer. Again, this took about 1 second.


Here's a different example of making a photo into black and white by using Photoshop Actions. It kind of makes it black and white and look grungy.





Now, being the big fan of ethical photo-retouching that I am, I would be remiss to say that you can be a Photoshop whiz but that doesn't take the place of people with actual technical training in photography. For example, my cousin who took all my wedding photos for me and did our RHD open house photos doesn't even OWN Photoshop! He does all of his wonders with just his knowledge and his camera. I love working in Photoshop, and having fun playing around with pictures, but I have a HUGE amount of respect for those professionals like my cousin and Christy Collins who do all of their magic with just a camera and a lens!



Thursday, November 4, 2010

Aquamatrix

Our newest web site is another Wharton, Texas-based business, Aquamatrix – a mining and general contractor company. Established in 1999, they operate the mine for the largest producer of cement in North & South America. Aquamatrix typically produces 5,000,000 tons of limestone per year.


They have an impeccable safety record, having lost no time due to accidents since the company’s inception. Aquamatrix has also reached a company milestone of 500,000 man hours without an accident or incident and are the recipient of numerous safety awards.

Visit their web site Aquamatrix to see samples of their work.

Aww!

Thanks to all of our RHD clients who submitted Halloween photos of their kiddos or grandkiddos to us. It was a hard pic for allof us. We loved "ooing" and "awwing" over all of them. So here are the ones we got! We just had to share them all.

Oh! And the winner of the contest is The Ranchers Resource.
A Little Matador and his brother Ferdinand the bull!
What a cute little poodle!
Watch out! Spidey might be behind you.
Lions, Tigers and Bears Oh My! Oh wait, it's just a Flower Child, Witch and Cowboy!
Arrghh!!


Look who else dressed up? Some of the RHD staff kiddos!

Buzz Lightyear Sully to save the day and Squeeze Toy Alien Rayne along his side.
A Sweet Little Angel Kinleigh Jo and Cute Minnie Mouse Laney!



Wednesday, November 3, 2010

I'm Not Suprised!

Interesting headline huh?

The topic of this blog is the report on the RHD web division for updates quality in October 2010. This month Jessica, Carole and Christa did 438 updates, and the average turnaround time was:

40 minutes


Let's think, just HOW fast is 40 minutes? Well, that's how long it takes for us to drive into the closet mall from Wharton, Texas to Sugarland, Texas. You can get your oil changed in 40 minutes. Get your nails done in 40 minutes. And just think, in less time than most people's lunch hour you can send in your web site update and have it done!

This is the fastest time ever at RHD! And, match this with the fact that they put up more web sites ever this  month than in the history of RHD. Do we have some awesome team members or what!!!!

This fact should heat things up in the employee of the year race lol! Dont' forget to vote on the right side of the screen.

Congratulations and thank you to the top 5 updaters of this month! Remember all RHD sites include unlimited updates, so keep sending in your news and updates to keep your web site fresh.

1. Aegerter Cattle
2. O.H. Kruse
3. American Brahman Breeders Association
4. Tusa Cattle
5. M Lazy Heart Ranch

Tuesday, November 2, 2010

RHD Customer Referral Program

Last week at the Aggie 100 luncheon, several of the other winners were asking me about how we get the word out about our business and our services, and my best answer was really just "word of mouth." When we first began RHD (well actually Two Girls Web Design at that time), we didn't do any advertising, we just did a good job for people and they told their friends and one thing led to another.

Today, 11 years later, word of mouth referrals are still the biggest way that people hear about Ranch House Designs. We consider that our greatest accomplishment when people like the work we do so much that they share it with their friends!

From the beginning, we have always rewarded our clients who give us a referral. That still continues today. If you are a RHD client, make sure to tell your friends about us. We're always delighted to give our clients a referral credit when they send someone our way. :)

Triple JR Cattle Company

Triple JR Cattle Company, located in Muldoon, Texas, between Schulenburg and LaGrange, is a family owned, Registered Brangus breeder. They began building a herd with sound genetics and solid bloodlines in 2002. By combining those two traits, they have developed a selective breeding program utilizing artificial insemination and embryo flushing on some of their top females.


The females at Triple JR Cattle Company have proven to be exceptional producers in the pasture with consistent calving ease and milking ability. The goal is to always select Herd Sires that compliment and strengthen the superior qualities of their females.

Triple JR Cattle continues to produce some of the top heifers and bull calves in the breed. By paring the outstanding traits of their Herd Sires with sound, functional females, they have developed a Brangus herd second to none.

View their web site to see their impressive lineup of Champions, as well as their quality of cattle available for sale. Triple JR Cattle always has bulls, females, semen and embryos available for purchase.

Give them a call or drop by the ranch to learn more about their program.

Monday, November 1, 2010

Beef Improvement Company

One of our most exciting recent project approvals has been the new logo creation for Beef Improvement Company.

This project was especially fun to work on because our primary contact was Lee Leachman, a leader and role model in the beef industry. I met Lee at the Southern Cattle Company field day in May, where he was a speaker. He gave an unbelievable talk about hybrid vigor and crossbreeding and just blew everyone away. From some facebook and linkedin stalking, I learned that Mr. Leachman is a Harvard graduate! He also operates Leachman Cattle of Colorado, a seedstock cattle operation. Annually, this operation markets over 1,000 bulls including Angus, Red Angus, Stabilizer Composites, Charolais and Simmental.

We are excited to release the new logo for Beef Improvement Company and look forward to seeing more about this new business in the near future.